The state's broken Health Connector website won't be completely fixed until this fall — a full year after it was supposed to help people sign up for health insurance — state officials acknowledged yesterday, as their latest efforts to recover from the Obamacare debacle drew fire from GOP gubernatorial hopeful Charlie Baker.
Gov. Deval Patrick's Obamacare czar, Sarah Iselin, said yesterday the Health Connector is finally moving to fire CGI, the contractor responsible for the glitch-plagued system, and looking for a new vendor to repair the website. Critics called the move long overdue.
"The right decision would have been to end the relationship with CGI last June when they figured out the website wasn't going to be ready," Baker told the Herald. "They should have pursued a waiver to just continue to do what was working instead of where we are now. If they had asked for a waiver then, hundreds of thousands of families would not have ended up in this weird health insurance purgatory."
Massachusetts, with near universal enrollment under Romneycare, had a functioning online health exchange until it revamped the system last year to comply with Obamacare. The website's disastrous rollout left thousands of families without insurance, and forced state officials to process applications on paper.
Hundreds of employees at Optum, hired to help manage the disaster, have been poring through a backlog of applications, now at 21,000. The backlog was at 72,000 about a month ago.
Iselin did not set a date for the split with CGI — also behind the botched rollout of the federal Obamacare website — or discuss the process for choosing a new website contractor.
"We have made the decision that we are going to be parting ways with CGI," Iselin told the Health Connector board. "We have just begun the process of negotiating what we hope will be a very careful and thoughtful transition."
She acknowledged the website still has "a whole series of glitches and errors." The goal is to have a fully functioning site by Nov. 15, in time for the 2015 enrollment period.
A CGI statement yesterday said the firm "has worked tirelessly to deliver a health insurance exchange for the residents of Massachusetts. We will work with the commonwealth to ensure a smooth transition to the next phase of exchange deployment, allowing for the best use of system capabilities already in place."
The state has paid $15 million of a $69 million contract with CGI. Optum, meanwhile, is on track to receive an estimated $6 million for February and $11 million for March.
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