Isis Parenting, the Needham-based prenatal and parenting retailer that abruptly shut down last year — leaving many parents and expectant parents in a lurch — will pay a $260,000 penalty for failing to provide services and refunds to its customers after its abrupt closure.
The settlement reached with state Attorney General Maura Healey's office provides for refunds to eligible Massachusetts customers who had prepaid for merchandise and services, including classes, and received no refunds, according to documents filed today in Suffolk Superior Court.
"Massachusetts companies have an obligation to treat customers fairly and deliver on the promises they make," Healey said in a statement. "When Isis Parenting went out of business, it left many new and expecting parents without the prenatal and parenting courses they paid for and were depending on. We are pleased that this settlement will provide restitution to these consumers."
The settlement follows an investigation of Isis by the AG's Office after it received numerous complaints from customers of Isis' alleged unfair business practices.
"The commonwealth alleges that while attempting to sell its business operations as a going concern, Isis Parenting marketed and sold goods and services when it knew or should have known it had insufficient reserves to ensure it would be able to provide (them)," the court documents state. "Isis Parenting failed to provide such goods and services or provide refunds."
Isis cancelled all of its ongoing and future classes when it closed, including prenatal education, early parenting groups and child development classes.
Isis Parenting's going-out-of-business sales at its four stores in Boston, Needham, Arlington and Hanover violated state law on termination sales, which requires companies to file a bond, pay a fee and provide advanced notice and an inventory list to the the AG's Office and towns or cities where the business is located, according to the court documents.
The company also violated the state's Consumer Protection Act regarding unfair competition and unfair or deceptive business practices, the court documents state.
The $260,000 penalty will be paid on behalf of Isis by its insurer.
Customers can go through a claims office to receive restitution.
The AG's Office urges consumers with questions to contact its consumer hotline at 617-727-8400.
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