Calls from Bay Staters with problems enrolling in the Health Connector and MassHealth to an unrelated state health office have increased by 49 percent since December, according to independent state agency Health Policy Commission.
Health and Human Services Secretary Marylou Sudders attributes the spike to the 1.2 million MassHealth subscribers who need to reapply since the Connector crashed in 2012.
The calls cited in the commission's report are coming into its Office of Patient Protection, not the MassHealth or Health Connector call centers.
"We don't have any jurisdiction over MassHealth," said Jenifer Bosco of the OPP. "Hopefully this is something that will quiet down over time."
Sudders said at a commission meeting yesterday that she is "not surprised" by the higher numbers — up to 103 calls about MassHealth and the Health Connector as of March 9, from 11 in December and 12 in January.
"We have 1.2 million people who need to be redetermined by December," said Sudders. "As of this week we've added 100 staff to the call centers."
The phone calls came flooding in starting in February.
Sudders also said open enrollment, which was extended to Feb. 23 because of the snowstorm Feb. 15, likely contributed.
The OPP did not specify what portion of the calls were about MassHealth or the Health Connector.
Joshua Archambault, a senior fellow for the Pioneer Institute, said the increase is a "sign of the amount of frustration that people are dealing with a 'fixed' site."
Bosco suggested having the site direct calls elsewhere, but Archambault said "having a more efficient bureaucratic process won't fix the problem."
Anda sedang membaca artikel tentang
Health Connector scramble spikes calls
Dengan url
http://bintanggugel.blogspot.com/2015/03/health-connector-scramble-spikes-calls.html
Anda boleh menyebar luaskannya atau mengcopy paste-nya
Health Connector scramble spikes calls
namun jangan lupa untuk meletakkan link
Health Connector scramble spikes calls
sebagai sumbernya
0 komentar:
Posting Komentar