Most of us are challenged remembering names. When another person approaches us and says their name, we, as professionals, should be conditioned to respond by saying our name. While it may easier to forget and more tempting to ignore people, something as simple as remembering another person's name presents a big opportunity. Embrace this everyday occurrence as a chance to show respect and recognize others while earning respect and recognition, and stand apart. When you make the effort to learn and remember a name, you will be remembered positively.
The fact is people like to hear little more than the sound of their own names. As Dale Carnegie says, "Remember that a person's name is to that person the sweetest and most important sound in any language." Whenever we hear our name, we automatically perk up and are drawn to the voice. Therefore, remembering and using another person's (properly pronounced!) name is critical to cultivating relationships.
If your own name is a challenging one, think of a clever association and share it. This also serves as a natural ice-breaker that will immediately help launch you into conversation.
To remember others' names, it is good practice to:
• Repeat a name as soon as this is said, and use often in conversation.
• Look at the person. Concentrate, focus, listen.
• If you are unsure, ask people to pronounce their names again for you. You may also want to ask people to spell their names.
• Make an association or mental image immediately (but be careful with some associations!).
• Ask for a business card and use the opportunity to make yet another visual "imprint" of a person's name.
• Use honorifics — "Doctor, Judge, Professor."
• Ask how someone prefers to be addressed … you need to earn the right to get to the "Jack and Judy" stage.
You will have researched and learned business and personal information you can use in conversation.
When introduced, you say — with engaging smile — "I'm pleased to meet you (perfectly pronounced name). I was interested to read (yes, you read, you research) the news of your exciting product launch!"
You just popped!
Judith Bowman is an author and president of her own consulting company.
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